Catalog & PDP backlog
Slow product uploads, images, variants and SEO meta hurt rankings and conversion.
Scale your E-Commerce & Retail operations
AU-managed offshore teams for product listings, catalog & PDP updates, merchandising, order management, returns, CX, and accounting & BAS support. Shopify/WooCommerce with Zendesk/Intercom and Xero/QBO — faster response, lower cost, consistent quality.
Save 60–70% vs in-houseFaster order & returns SLAsBetter CX & conversionISO-aligned security
Where stores lose time — and how we help
Listing & merchandising pod
Dedicated admins push products live with clean data, compliant images and CRO-minded PDPs.
Orders, returns & WISMO
“Where is my order?” spikes swamp inboxes; returns/refunds stall and NPS dips.
Proactive CX coverage
Zendesk/Intercom triage, macros, SLAs and escalations — phones, email & chat handled to playbooks.
Payout & GST reconciliation
Payment gateway settlements, fee deductions and multi-channel GST/BAS get messy and late.
Clean ledgers, on time
Bookkeepers and junior accountants reconcile payouts, fees and inventory COGS, preparing BAS packs for review.
What we do for E-Commerce & Retail
Dedicated catalog, CX, operations and accounting support embedded in your store stack.
Catalog, PDP & SEO
Bulk uploads, attributes/variants, alt text, meta, CRO checks and image/file hygiene. Shopify / WordPress (Woo)
Order Ops & Returns
Fulfilment handoffs, exceptions, RMA coordination, refunds/credits and SLA reporting. Playbooks & macros
Customer Support (Phones/Email/Chat)
WISMO, sizing, returns, exchanges, warranty and product Q&A with empathy and speed. Zendesk / Intercom
Common roles & indicative pricing
Full-time dedicated staff. Final rates vary by experience, stack and shift window.
Bookkeeper
- Payout & fee reconciliations
- AP/AR & banking
- BAS support pack
Junior Accountant
- COGS & inventory journals
- Monthly management reports
- BAS pack preparation
Customer Service Representative
- Phone, email & chat
- Returns/RMA & exchanges
- CRM notes & follow-ups
Operations Assistant
- Inventory & catalog hygiene
- Vendor & 3PL follow-ups
- SLA & exception reporting
Web Designer (UI/UX)
- Wireframes & hi-fi mockups
- Design systems & components
- Handover to dev
Front-End Developer
- Responsive UI builds
- CMS themes (WP/Shopify)
- Performance & SEO
Part-time pods and campaign surge coverage available for peak seasons.
We work in your stack
Storefronts, CX and accounting — on the tools your team already uses.
Security & compliance for customer and payment data
Access control
MFA, least-privilege, device compliance and permission reviews across storefront, CX and finance tools.
Data handling
Encrypted transit/storage, secure file transfer, optional session QA for sensitive cases and refunds.
Process
NDAs, background checks, onboarding/offboarding SOPs and incident response with audit trails.