Document Processing
Intake, naming conventions, version control, filing & retrieval, and template management across SharePoint/Drive.
Back Office Support Outsourcing for Australian SMEs
NSW-based client management with dedicated offshore teams in the Philippines & Bangladesh for admin, documents, CRM/data ops, scheduling, procurement and HR admin.
Scale admin & ops without payroll drag.
We build back-office pods that remove bottlenecks: daily admin tasks, document handling, graphics/content design, CRM, inbox/calendar, updating contents/information on websites, procurement, HR admin and compliance packs—running to your SOPs and SLAs.
- Cut admin costs by 60–70% while improving SLAs.
- 7–10 day average time-to-hire for trained back-office staff.
- Work to AU privacy, records & retention expectations.
- AU-based client manager; AEST coverage with after-hours options.
- ISO-aligned security, managed devices, MFA and audit trails.
What we do (day-to-day scope)
Data & CRM Operations
Data cleaning, deduping, list building, import/export, pipeline admin, activity logging and hygiene checks.
Scheduling & Inbox
Calendar and inbox management, meeting follow-ups, reminders, notes and action trackers for busy teams.
Procurement Support
POs, vendor onboarding, quote comparisons, follow-ups and delivery tracking with tidy records for audit.
HR Admin
New starter packs, contracts routing, compliance docs, file updates, leave registers and reference checks (as directed).
Compliance & Packs
Checklists, filing, evidence gathering and pack assembly for audits, accreditations or client onboarding.
We work in your stack
Microsoft 365, Google Workspace, leading CRMs, project tools and ticketing systems.
Outcomes our clients see
Faster Response
Inbox & task queues cleared faster with clear SLAs and daily huddles.
Cleaner data & records
Accurate CRM and file systems reduce errors and rework across teams.
Smoother operations
Procurement and HR admin run predictably with tidy audit trails.
Transparent pricing & common roles
Full-time dedicated staff. No lock-ins. AU public holidays observed; optional AEST after-hours cover.
Virtual Assistant
- Inbox & calendar management
- Document control & filing
- Meeting notes & follow-ups
Operations Assistant
- Data & CRM hygiene
- Procurement & vendor follow-ups
- Task & project coordination
Office Administrator
- Compliance pack assembly
- Advanced document workflows
- Website information updates
Security & confidentiality
Hardened devices
Microsoft Intune, Defender XDR, conditional access, and encrypted endpoints for all team members.
Least-privilege access
Role-based permissions, MFA and audit trails across M365 & your apps.
NDA & compliance
NDA for every engagement; controls aligned to ISO 27001 and OAIC privacy principles.
Frequently asked questions
What tasks can you take off my team’s plate first?
We typically start with email triage, calendar support, document control and CRM hygiene. Then we add procurement/HR admin and compliance packs as we embed SOPs.
Will my offshore team work AEST hours?
Yes — standard overlap with AEST business hours, with options for early/late coverage depending on your queue and SLAs.
How do you ensure privacy and data security?
Managed devices, MFA, least-privilege access, and audit trails across your M365/Google stack and line-of-business apps, aligned to OAIC principles.
Can you help document processes and create SOPs?
Absolutely. We build living SOPs with screenshots and short Loom videos so the work is repeatable and scalable across your team.
What does onboarding look like?
Week 1 covers access, SOP walkthroughs and quick wins; Weeks 2–4 expand scope with daily huddles, metrics, and SLA reviews with your NSW client manager.