Intake & admin overload
Referrals, eligibility checks, forms, consents and records handling slow teams and delay service start dates.
Scale your NDIS, Healthcare & Aged Care operations
AU-managed offshore teams for providers, plan managers and care organisations: client intake, scheduling & rosters, approvals & claims, documentation & compliance, and accounting support with Xero/KeyPay and Microsoft 365 workflows.
Save 60–70% vs in-housePhone, email & chat coveredClaims & documentation readyISO-aligned security
Where providers lose time — and how we help
Dedicated back office
Admins manage enquiry triage, data entry, documentation and appointment coordination so clinicians focus on care.
Claims & cashflow friction
Incomplete records and delayed approvals create rework and slow reimbursements.
Accurate, timely packs
We assemble review-ready claim packs, reconcile ledgers and maintain audit trails for compliance.
What we do for NDIS, Healthcare & Aged Care
Dedicated admin, contact centre and accounting support embedded in your workflows and review cadence.
Client Intake & Scheduling
Eligibility checks, documentation, bookings, reminders and roster coordination with accurate records. Microsoft 365 / Google Workspace
Approvals & Claims Support
Evidence collation, data checks and pack assembly so managers can approve and submit with fewer reworks. Audit trails & SOP checklists
Accounting & Payroll Support
Bank recs, AP/AR, payroll assistance, monthly packs; clean ledgers for review and compliance. Xero / KeyPay
Common roles & indicative pricing
Full-time dedicated staff. Final rates vary by experience, stack and shift window.
Bookkeeper
- Bank/credit card reconciliations
- AP/AR processing
- BAS support pack
Junior Accountant
- Month-end journals & payroll entries
- Draft management reports
- BAS pack preparation
Office Administrator
- Compliance pack assembly
- Advanced document workflows
- Stakeholder & SLA reporting
Operations Assistant
- Data & CRM hygiene
- Procurement & vendor follow-ups
- Task & project coordination
Customer Service Representative
- Phone, email & chat
- Bookings & enquiry routing
- CRM notes & follow-ups
Virtual Assistant
- Inbox & calendar management
- Document control & filing
- Meeting notes & follow-ups
Part-time pods and AEST after-hours coverage available for enquiry spikes.
We work in your stack
Scheduling, records, communication and accounting — on the tools your team already uses.
Security & compliance for client health data
Access control
MFA, least-privilege, device compliance and permission reviews across records and communications tools.
Data handling
Encrypted transit/storage, secure file transfer, optional session/screen QA for documentation accuracy.
Process
NDAs, background checks, onboarding/offboarding SOPs and incident response with audit trails.